Will members who are registered on this online bill payment service continue receiving monthly electric bills?

ANSWER: Yes, Members will still receive their monthly bills in the mail.

Will users be notified when their electric bills are posted online?

ANSWER: Not at this time. Bills will be automatically posted online after the processing for mail delivery is completed.

What kinds of online options are offered with this service?

ANSWER: With this service you can 1) view your bill, 2) pay your bill with a check, 3) pay your bill with a credit card, and 4) view a 13-month usage history.

How do I know if information is secure?

ANSWER: Look for the padlock in the bottom righthand corner of the screen. This will indicate that all transactions are secured with SSL encryption.

How do I change my bank information?

ANSWER: This is one of the options on the main screen.

Is this service activated immediately after signing up?

ANSWER: Yes it is. All you need to begin is your Cuivre River Electric Cooperative member number as printed on your electric bill. Be ready to select a 4-digit PIN number, which will be any combination of letters and numbers you choose. So don’t forget your PIN number. You’ll need to enter it every time you use this service.

Is this really a free service?

ANSWER: Yes. There are no additional costs or hidden fees for using this service.

If I’m having trouble using this service, where can I go for help?

ANSWER: The best place to begin is to call Cuivre River Electric Cooperative, Monday through Friday, during our working hours of 7:00 a.m. to 11 p.m. Phone is (636) 528-8261 or toll free 800-392-3709. We can also take email questions, which can be sent to us any time at crec@cuivre.com. We are ready to help you and will respond as quickly as possible.