Will customers who are registered on this online bill payment service continue receiving monthly water and sewer bills?

ANSWER: Yes, customers will still receive their monthly bills in the mail.

What kinds of online options are offered with this service?

ANSWER: With this service you can pay your bill automatically with a credit card.

How do I know if information is secure?

ANSWER: We have security measures in place to protect against the loss, misuse, and alteration of information under our control. When you make a payment, the information you submit is encrypted using Secure Sockets Layer (SSL) protocol

How do I change my credit card information?

ANSWER: This is one of the options on the main screen.

Is this service activated immediately after signing up?

ANSWER: Yes it is. All you need to begin is your Eastern Municipal Water District Account Number and Meter Number as printed on your water and sewer bill. Be ready to select a 4-digit PIN number, which will be any combination of letters and numbers you choose. So don’t forget your PIN number. You’ll need to enter it every time you use this service.

Is this really a free service?

ANSWER: Yes. There are no additional costs or hidden fees for using this service.

If I’m having trouble using this service, where can I go for help?

ANSWER: The best place to begin is to call Eastern Municipal Water District's Customer Service department, Monday through Friday, during our call center hours of 8:00 a.m. to 5:00 p.m. Within southern California call 800-426-3693, outside California call (951) 928-3777. We can also take email questions, which can be sent to us any time at billing@emwd.org. We are ready to help you and will respond as quickly as possible.